At Shared Services & Outsourcing Week Europe, Joachim Reih, Head of Service Excellence and GBS Transformation at Syensqo, shared how the organisation is evolving from a traditional service delivery model towards a more mature, customer-centric service management organisation.

Drawing on Syensqo’s transformation journey following its separation from Solvay, he explains why technology alone cannot create service excellence, and how culture, continuous improvement, knowledge management and workforce readiness are helping the organisation prepare for scalable service management and AI adoption.

We are delighted to offer you access to a case study presentation summary featuring the key insights, practical takeaways and lessons from Syensqo’s evolving GBS transformation journey.

What’s included?

• Executive summary for quick understanding
• Nine practical takeaways on service management, continuous improvement, knowledge management and AI readiness
• Real-world guidance on moving beyond ticket management, engaging employees in transformation and creating more proactive, customer-centric services

Download your complimentary copy today.