DRIVING END-TO-END TRANSFORMATION THROUGH GBS
The AI and GPO Reality: What Actually Works in Shared Services
Cost savings may get GBS leaders in the room, but they will not keep them there.
In this exclusive interview, Vasco Monteiro, P2P BPO Global Lead at Sodexo Business Services, shares a practical view on what it takes to move beyond efficiency metrics and deliver measurable business impact. From AI reality checks to Global Process Ownership, scope expansion, People Services, and transformation pitfalls, Vasco explores where Shared Services leaders should be focusing now to build long-term value.
Download the interview to discover:
- Why GBS value must now be measured by business outcomes, not just cost savings
- Where AI is genuinely transforming operations, and where it is still more promise than reality
- What separates effective Global Process Ownership from a model that only exists on paper
- The capabilities that will define the next generation of GBS leaders
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