Shared Services & Outsourcing Week Autumn 2026 brought together 350+ shared services, GBS and transformation leaders in Amsterdam to explore how organisations are designing, implementing and scaling the next generation of GBS.

Across three days, leaders shared real-world case studies, transformation journeys and practical lessons on everything from end-to-end operating models and Agentic AI to ERP, data, change and the future of work.

What did we explore in 2026?

• People & Culture Clinic
  Candid conversations on the people, skills and culture challenges shaping the next generation of GBS.
• E2E Operating Models Keynotes
  Real-world examples of how organisations are breaking down silos and building more agile, resilient E2E models.
• Agentic Shift Keynotes
  Case studies and perspectives on how Agentic AI is moving from experimentation towards real-world GBS transformation.
• Next Gen ERP & Data
  Lessons from transformation programmes on getting the data and technology foundations right for AI and automation.
• Managing Change & Transformation
  Practical insights into leadership, stakeholder alignment and the change capabilities needed to deliver transformation at scale.
• Innovation Zone – Pavilion Stage
  A showcase of the technology, AI and automation solutions driving tangible business outcomes across GBS.

Download the 2026 Event Guide to explore the agenda, speakers and sessions – and get a feel for the calibre of content and experience you can expect at an SSOW event.