Shared Services & Outsourcing Week Autumn | 2025 Agenda

SSOW Autumn 2025 has now wrapped up — and what an event it was! Packed with cutting-edge insights, bold new session formats, and the strategic conversations shaping the future of GBS and Shared Services, this year’s edition set a new benchmark for the industry.

While the event has now passed, we’re keeping the agenda live so you can explore the calibre of content, speakers, and innovation you can expect at SSOW Autumn 2026.

Key Themes Included:

• End-to-End Value Creation: How are GBS leaders defining, measuring and proving strategic value creation to the whole business and what do the board really want from their GBS leaders.
• AI and Automation at Scale: From tactical RPA to transformative AI, discover the blueprint for intelligent operations
• Cost-Performance-Value: Exploring strategic ways to reduce cost, increase employee experience and ultimately drive value from the GBS
• Data-Driven Decision Making: Uncover how to shift from reporting to insight-led action across functions
• Talent, Culture & Change: Tackle hybrid leadership, capability development, and the human side of transformation
• Customer-Centric Service Design: Reimagine delivery with a value-centric shift towards delivering value directly to the end customers