END-TO-END VALUE CREATION:
DRIVING MEASURABLE VALUE BEYOND COST CUTTING TOWARDS STRATEGIC IMPACT
Shared Services & Outsourcing Week Autumn | Agenda
The SSOW Autumn 2025 agenda is here – and it’s packed with cutting-edge insights, bold new session formats, and the strategic conversations you need to navigate transformation in GBS and Shared Services.
📍 Date: 21–23 October 2025
📍 Location: Postillion Hotel & Convention Centre Amsterdam, Netherlands
What’s Inside?
Get a front-row seat to the next chapter of operational excellence with practical sessions focused on:
- End-to-End Value Creation: How are GBS leaders defining, measuring and proving strategic value creation to the whole business and what do the board really want from their GBS leaders.
- AI and Automation at Scale: From tactical RPA to transformative AI, discover the blueprint for intelligent operations
- Cost-Performance-Value: Exploring strategic ways to reduce cost, increase employee experience and ultimately drive value from the GBS
- Data-Driven Decision Making: Uncover how to shift from reporting to insight-led action across functions
- Talent, Culture & Change: Tackle hybrid leadership, capability development, and the human side of transformation
- Customer-Centric Service Design: Reimagine delivery with a value-centric shift towards delivering value directly to the end customers
What’s New in 2025?
- 🤖 EXPERIENCE THE AGENTIC AI SHOWCASE
Explore how autonomous decision-making and intelligent process optimisation are revolutionising GBS – and what it means for your operating model. - 📉 UNLOCK THE COST– PERFORMANCE– VALUE PLAYBOOK
Discover proven strategies to drive down costs, elevate performance, and deliver measurable value through powerful case studies - 🧠 ENGAGE AT THE CXO PRIORITIES STAGE
Learn directly from top CXOs what they expect from shared service leaders and redefine what delivering end-to-end value truly means. - 🔄JOIN THE GBS REINVENTION PROGRAMME
Reimagine the future of GBS as a value-creation engine and explore bold strategies that shift the focus from cost-cutting to strategic impact - 🎯STEP INTO THE PEER INSIGHTS STAGE
Break free from traditional formats with our ‘unconference sessions’. Collaborate openly, share experiences, and build connections in a dynamic, peer-driven environment
Whether you're redesigning your operating model, scaling AI adoption, or repositioning GBS as a strategic driver – this is the must-attend event to benchmark, connect and lead with confidence into 2026.
🔻 Download the Event Guide Now to view the full speaker lineup, session details and networking opportunities.
In Partnership With:
QUESTIONS?
Address: IQPC Ltd, 129 Wilton Road,
London SW1V 1JZ
Telephone: +44 (0) 1135 210 042
Fax: 44 (0) 207 368 9301
Email: enquire@iqpc.co.uk
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