Arnaud Diaz

Arnaud Diaz

GBS Site Lead PPG
Arnaud Diaz

Conference Day 1: Wednesday 21st October

3:50 PM PANEL DISCUSSION: BUILDING THE GBS BUSINESS CASE IN A LANDLORD MODEL FOR SCALABILITY

As enterprises face cost pressure, increasing complexity, and higher service expectations, GBS organisations must clearly demonstrate their value to the business. In a landlord model, success depends on consistent delivery, strong stakeholder relationships, and the right talent to support evolving needs. This discussion will explore how GBS leaders build business confidence by proving capability, differentiating from external providers, and delivering reliable, customised services that the business chooses to rely on.

• Build business confidence by delivering consistently and honouring service commitments
• Differentiate from external providers by offering tailored, business-aligned support
• Strengthen delivery credibility by investing in high-impact operational and business-facing talent
• Deepen stakeholder relationships by actively managing expectations and engagement
• Sustain long-term value by positioning GBS as a trusted, reliable service partner

Check out the incredible speaker line-up to see who will be joining Arnaud.

Download The Latest Agenda

In Partnership With:

Shared Services

QUESTIONS?

Address: IQPC Ltd, 129 Wilton Road,
London SW1V 1JZ
Telephone: +44 (0) 113 210 042
Fax: 44 (0) 207 368 9301
Email: enquire@iqpc.co.uk

Iqpc Icon

©2026 IQPC. All rights reserved.