END-TO-END VALUE CREATION:
DRIVING MEASURABLE VALUE BEYOND COST CUTTING TOWARDS STRATEGIC IMPACT

21 - 23 October, 2025 | Postillion Hotel & Convention Centre Amsterdam, Amsterdam, Netherlands

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Carol Roncagliolo

Head of GBS Business Support Operations KraftHeinz

Carol currently serves as the Head of Global Processes at Kraft Heinz GBS, overseeing end-to-end process ownership for critical areas such as Purchase to Pay, Order to Cash, Account to Report, and Hire to Retire. With over 10 years of expertise in Shared Service Centers, Carol has a proven track record in driving process transformation, managing process delivery, and fostering continuous improvement. Prior to joining Kraft Heinz, Carol played a key role in establishing and optimizing the first captive GBS at RHI Magnesita. Her contributions included setting up and later refining the shared services organization through a commitment to service excellence, process improvement, and cultivating strong business partnerships. As a seasoned senior leader, Carol is a staunch advocate for effective people management, placing a strong emphasis on professional development through coaching and continuous learning. She is passionate about championing diversity and inclusion, recognizing them as integral components of a thriving work environment.

Conference Day 2: Thursday 23rd October

9:10 AM SSOWOMENS PANEL - EMPOWERING LEADERSHIP & CAREER GROWTH IN GBS

As GBS evolves amid digital transformation and increasing complexity, the need for adaptable, purpose-driven leaders has never been greater. Yet, leadership pathways remain challenging due to gender equity gaps, unconscious bias, and self-limiting beliefs. This session brings together industry leaders from our SSOWOMENs Day to explore strategies for breaking these barriers and fostering inclusive leadership. From mentorship and sponsorship to authentic leadership and career navigation, learn how to empower women in leadership while building a culture that supports diverse talent.

Develop a strong leadership identity by mastering situational leadership, personal branding, and the balance between authenticity and influence
Break through career barriers by recognising and addressing unconscious bias, imposter syndrome, and self-limiting beliefs
Drive purpose-led transformation by adopting inclusive leadership principles that create high-impact teams in the evolving GBS landscape
Champion and uplift women in leadership by leveraging mentorship, sponsorship, and reverse mentoring to build a culture of continuous growth

Check out the incredible speaker line-up to see who will be joining Carol.

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