As GBS evolves amid digital transformation and increasing complexity, the need for adaptable, purpose-driven leaders has never been greater. Yet, leadership pathways remain challenging due to gender equity gaps, unconscious bias, and self-limiting beliefs. This session brings together industry leaders from our SSOWOMENs Day to explore strategies for breaking these barriers and fostering inclusive leadership. From mentorship and sponsorship to authentic leadership and career navigation, learn how to empower women in leadership while building a culture that supports diverse talent.

• Develop a strong leadership identity by mastering situational leadership, personal branding, and the balance between authenticity and influence
• Break through career barriers by recognising and addressing unconscious bias, imposter syndrome, and self-limiting beliefs
• Drive purpose-led transformation by adopting inclusive leadership principles that create high-impact teams in the evolving GBS landscape
• Champion and uplift women in leadership by leveraging mentorship, sponsorship, and reverse mentoring to build a culture of continuous growth

Organisations currently face unprecedented growth, digital disruption, and shifting customer expectations. This is creating challenges around expanding services without losing the core efficiencies of shared services. Internally, GBS must streamline operations, standardise processes, and optimise technology while adapting to constant change. This session explores strategies for balancing scale with flexibility, leveraging service management frameworks, automation, and AI to drive efficiency. Learn how organisations navigate rapid growth while staying true to their shared services DNA and ensuring long-term strategic success.

• Ensure scalability without losing efficiency by implementing standardised service management frameworks and automation
• Enhance agility by adopting flexible governance models and technology-driven decision-making
• Maintain operational excellence during expansion by streamlining processes and eliminating inefficiencies in GBS functions
• Stay true to the shared services DNA by continuously reassessing and refining GBS structures to align with business growth