END-TO-END VALUE CREATION:
DRIVING MEASURABLE VALUE BEYOND COST CUTTING TOWARDS STRATEGIC IMPACT

21 - 23 October, 2025 | Postillion Hotel & Convention Centre Amsterdam, Amsterdam, Netherlands

VIEW POST SHOW REPORT

BECOME A SPONSOR

BOOK NOW

Jan Nikus

Head of KONE Business Services KONE, Inc.

Since more than 15 years Jan Nikus is leading the transformation and operations of business services organizations on a global basis in the manufacturing / pharmaceutical / technology industries. Jan is originally from Finland and has an Executive MBA from the Kellogg School of Management in the USA and a Diplom Kaufmann degree from the University of Cologne, Germany. Currently Jan leads KONE Business Services (GBS) at the people flow – leader KONE (Nasdaq Helsinki). KONE Business Services is on full speed in becoming a transformation engine and productivity powerhouse for KONE, making the strategy happen.

Conference Day 1: Wednesday 22nd October

9:35 AM KEYNOTE PANEL: PIVOT TO CUSTOMER – A VALUE CENTRIC SHIFT TOWARDS DELIVERING VALUE DIRECTLY TO THE END CUSTOMERS

End-to-end transformation is an ultimate goal for many GBS organisations, and we argue that the perspective of value extends further beyond the organisation itself to their end customers. Join this session to hear how advanced GBS leaders are maturing this approach to not only deliver value back to the stakeholders but also the end customers.

· Understanding the maturity of global process owners’ ability to help deliver strategic process transformations within and beyond the organisation

· Having customer experience as the centre piece of vision when advancing from local to shared services to a GBS model

· Delivering customer-centricity and value through the use of data and analytics

· Leveraging GPO as a key enabler in the organisational design to drive accountability, consistency and end-to-end efficiency

Check out the incredible speaker line-up to see who will be joining Jan.

Download The Latest Agenda

In Partnership With :

QUESTIONS?