AI is making work cheaper to produce, and therefore potentially creating more of it. Organisations are rolling out tools, running pilots and celebrating adoption that frequently means generating emails, summaries and presentations that nobody needs. The challenge is not getting people to use AI; it is knowing where AI genuinely matters. This case study from Pandora outlines some pitfalls and shares a practical approach to augment AI usage with an old-school purpose, business cases, role-specific capabilities and above all measurable outcomes.

Economic uncertainty, geopolitical risk, rapid digital change, and talent disruption are testing traditional GBS models like never before. Rigid structures, limited flexibility, and over-reliance on people and locations are no longer sustainable. In this panel discussion, experts will explore how leading GBS organisations are redesigning operating models, across structure, locations, technology, and talent, to become faster, more resilient, and ready for whatever comes next.

• Drive faster response to change by shifting from rigid silos to modular, end-to-end service models

• Build operational resilience through diversified locations, talent pools, and sourcing strategies

• Scale services on demand by embedding automation and AI at the core of the operating model