DRIVING END-TO-END TRANSFORMATION THROUGH GBS
Marta Duczynska
Global T&E Process Lead & Service Owner Siemens Energy
Global Travel & Expense Transformation Leader with 10+ years of international experience in corporate travel management, global policy ownership, AI-driven expense and audit solutions. Proven success in leading global travel programs, managing cross-regional teams of up to 15 FTE, and partnering with senior Finance, HR, IT, Procurement, Risk, and external travel providers. Delivered successful AI in TE implementations, global SAP Concur rollouts, and end-to-end T&E process standardization across multiple countries. Known for driving compliance, cost control, traveler experience, and scalable governance in complex, multicultural environments
Conference Day 1: Wednesday 21st October
11:15 AM CASE STUDY: THE AGENTIC SHARED SERVICES OPERATION: FEWER TOUCHES, FASTER CYCLES, ONE GLOBAL STANDARD
Shared services leaders are being asked to cut costs and raise control at the same time. AI agents make both possible. In this fireside chat, AppZen CEO Anant Kale describes what an AP and expense operation looks like when agents do the reading, matching, auditing, and follow-up, and where the remaining human roles sit. Marta Duczynska, Global T&E Process Lead at Siemens Energy, shows how it works in practice: one global T&E policy run across 61 countries with local variation intact, and every one of its 700,000 annual expense claims audited, up from a 20% sample. Anant closes with the roadmap for agents in AP and VAT reclaim.
Check out the incredible speaker line-up to see who will be joining Marta.
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