DRIVING END-TO-END TRANSFORMATION THROUGH GBS

20 - 22 October 2026 | Amsterdam, Netherlands

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Mauro Portela

[Global Business Services] Managing Director Global MDM Operations Danone Business Services

Conference Day 1: Wednesday 21st October

11:00 AM THE ROADBLOCKS TO AI-ENABLED END-TO-END GBS TRANSFORMATION

Imagine a future GBS and Shared Services operate end-to-end through AI and agents that don’t just execute tasks, but anticipate demand, adapt processes, and continuously improve outcomes. What is holding you back from achieving this as reality? In a recent poll, GBS leaders said:

Data isn't ready: 42%

Proving ROI beyond pilots: 25%

Scaling from POC: 17%

Stakeholder trust: 17%

This session will delve deeper into some of the key reasons that are holding you back from AI adoption in GBS and the impact of not overcoming these.

• Achieve AI adoption by first assessing and advancing data literacy across the business

• Enable responsible AI by implementing strong, aligned data and AI governance frameworks

• Accelerate transformation by identifying and filling foundational data culture gaps

Check out the incredible speaker line-up to see who will be joining Mauro.

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