Traditional KPIs often focus on effort rather than outcomes, leading to misaligned priorities and limited business impact. Many finance and GBS leaders struggle with defining meaningful KPIs that capture efficiency, cost savings, and strategic contributions. This panel discussion will explore how to redesign measurement frameworks, redefine what value looks like to the organisation, and align KPIs with business objectives.

·       Demonstrate real business value by shifting from effort-based KPIs to impact-driven metrics aligned with strategic goals

·       Enhance decision-making by leveraging AI and advanced analytics to track meaningful performance indicators

·       Align teams across functions by creating shared success metrics that reflect business-wide priorities

·       Understanding that end-user satisfaction is a key measurement of the value provided by service centers

Xelix CEO Paul Roiter and Weir Vice President of Business Services Rich Gosling will speak on the Pavilion stage at 12 p.m. on 22nd October about how Weir has used agentic AI to boost efficiency and drive value in P2P.