DRIVING END-TO-END TRANSFORMATION THROUGH GBS
Roel van Veelen
Head of Global Business Services DLL
Conference Day 2: Thursday 22nd October
3:20 PM PANEL DISCUSSION: DESIGNING AGILE & RESILIENT GBS OPERATING MODELS FOR AN UNCERTAIN WORLD
Economic uncertainty, geopolitical risk, rapid digital change, and talent disruption are testing traditional GBS models like never before. Rigid structures, limited flexibility, and over-reliance on people and locations are no longer sustainable. In this panel discussion, experts will explore how leading GBS organisations are redesigning operating models, across structure, locations, technology, and talent, to become faster, more resilient, and ready for whatever comes next.
• Drive faster response to change by shifting from rigid silos to modular, end-to-end service models
• Build operational resilience through diversified locations, talent pools, and sourcing strategies
• Scale services on demand by embedding automation and AI at the core of the operating model
Check out the incredible speaker line-up to see who will be joining Roel.
Download The Latest AgendaIn Partnership With:
QUESTIONS?
Address: IQPC Ltd, 129 Wilton Road,
London SW1V 1JZ
Telephone: +44 (0) 113 210 042
Fax: 44 (0) 207 368 9301
Email: enquire@iqpc.co.uk
©2026 IQPC. All rights reserved.
