End-to-end transformation is an ultimate goal for many GBS organisations, and we argue that the perspective of value extends further beyond the organisation itself to their end customers. Join this session to hear how advanced GBS leaders are maturing this approach to not only deliver value back to the stakeholders but also the end customers.

·       Understanding the maturity of global process owners’ ability to help deliver strategic process transformations within and beyond the organisation

·       Having customer experience as the centre piece of vision when advancing from local to shared services to a GBS model

·       Delivering customer-centricity and value through the use of data and analytics

·       Leveraging GPO as a key enabler in the organisational design to drive accountability, consistency and end-to-end efficiency 

Join this honest and unfiltered discussion to hear from the executive leaders from BPO and consulting on how they are dealing with the seemingly seismic change from Agentic AI. Key discussion points include:

Are Global Capability Centres (GCCs) a bold new strategy for scaling advanced capabilities, or just GBS with a fresh label? As organisations look beyond 2025, the role of GCCs is under scrutiny. Are they truly unlocking new value, or are they simply a different way of structuring what GBS has been doing all along? In this interactive debate, YOU take the floor. Instead of just listening to experts, the audience will actively shape the discussion, defending key positions, challenging assumptions, and determining whether GCCs represent a genuine transformation, or more of the same.

·       Discover how to articulate and defend a strong position on the role of GCCs in business transformation

·       Understand the key differences between GCCs and traditional GBS models, and whether those differences truly matter

·       Explore how leading organisations are structuring and leveraging GCCs to drive advanced capabilities