END-TO-END VALUE CREATION:
DRIVING MEASURABLE VALUE BEYOND COST CUTTING TOWARDS STRATEGIC IMPACT

21 - 23 October, 2025 | Postillion Hotel & Convention Centre Amsterdam, Amsterdam, Netherlands

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Tom Bangemann

Head of Data Development & Research SSON Research & Analytics

Tom worked at Arthur Andersen for 9 years, and at The Hackett Group for 19 years. He is a senior advisor with profound experience in delivery, sales, business development and international consulting practice leadership. He is also a subject matter expert for GBS, benchmarking and KPI models.

Tom was a regular Board member of a publicly listed software company. He was also named “HR Superstar” by HRO Magazine 5 times between 2005-2019 and has mentoring and coaching experience up to the level of mentoring CHRO of 1bn listed company.

Tom has been a regular event speaker, chairman and panelist, and author. He has been voted onto SSON expert panels G6 Europe, G6 Australia, D6 Germany and C6 China. He was Chairman of the Arab Outsourcing event twice and chaired GBS events in China for 10 years. Tom received the award of "Thought Leader of the Year" from SSON in May 2010. He is also the founder of several GBS communities, and proactive supporter of new business setups.

Conference Day 1: Wednesday 22nd October

10:05 AM SHARED SERVICES & GBS STATE OF THE INDUSTRY: UNLOCKING THE NEXT FRONTIER OF VALUE

As GBS models expand beyond finance, HR, and IT into supply chain, commercial, and innovation functions, understanding where the industry truly stands has never been more crucial.

In this high-impact session, SSON Research & Analytics unveils brand-new insights from our 2025 Global State of the Industry, GBS, and Location Strategy surveys—offering the most comprehensive, data-driven view of today’s Shared Services and GBS landscape.

We’ll reveal:

How GBS is rapidly evolving into a strategic talent hub
What’s working (and what’s not) in the cost vs. value equation
How leading organizations are leveraging automation and analytics to accelerate maturity
The latest location strategy trends, backed by real investment patterns and talent dynamics
And what these shifts mean for your next strategic move

Whether you’re building foundational capabilities or leading next-gen operations, this session delivers exclusive benchmarking and fresh market intelligence to help you seize the next wave of GBS value creation.

Check out the incredible speaker line-up to see who will be joining Tom.

Download The Latest Agenda

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