From Silos to End-to-End: Driving GBS Transformation

After years of investment in automation, process mapping, AI and agentic technologies, GBS leaders face a critical challenge: delivering measurable ROI when fragmented data, disconnected processes and unclear ownership continue to hold back progress.

At the 20th Shared Services & Outsourcing Week Autumn 2026 in Amsterdam, Europe's GBS leaders came together to tackle these challenges head-on. Through practical case studies, candid discussions and peer-to-peer learning, the programme explored how to move beyond process optimisation towards end-to-end ownership, outcome-based value streams and measurable business impact.

Thank you to our speakers, sponsors, partners and delegates for sharing your experiences so openly, challenging perspectives and contributing to three days of insightful discussion on the future of GBS.

Explore the 2026 event guide

WITH THANKS TO OUR 2026 EXPERT SPEAKER PANEL

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NEXT-GEN ERP & DATA SESSIONS 

Real-world success stories that revealed how leading organisations are building resilient data foundations and leveraging next-generation ERP platforms to unlock agility, insight, and enterprise value
 

E2E OPERATING MODELS KEYNOTES 

Industry leaders shared real-world examples of implementing agile, resilient E2E operating models to navigate uncertainty

PEOPLE & CULTURE CLINIC 

An immersive half-day experience that addressed leadership, talent and organisational culture challenges in an era of rapid transformation


INNOVATION ON THE PAVILION STAGE  

A showcase of cutting-edge tech, AI, and automation delivering real, end-to-end business outcomes
 

AGENTIC SHIFT KEYNOTES

Industry leaders shared compelling case studies and forward-looking perspectives on harnessing Agentic AI to drive end-to-end GBS transformation

MANAGING CHANGE & TRANSFORMATION 

A deep dive into the leadership mindset, stakeholder alignment, and change capabilities required to thrive as a GPO or Transformation leader in today’s complex, interconnected enterprise landscape


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Who WAS IN THE ROOM?

350+ Attendees

A highly engaged community of GBS and shared services leaders focused on driving measurable impact across operations, technology and employee experience.

85+ Expert Speakers

Industry practitioners shared real-world experiences, practical insights and lessons learned from leading transformation across AI, process optimisation and operating model design.

150+ Companies

Leading organisations came together to benchmark approaches, exchange ideas and explore solutions to shared transformation challenges.

25+ Partners

Technology and solution providers showcased the innovations, expertise and capabilities helping GBS organisations drive efficiency, unlock value and accelerate transformation.

PARTNER WITH SSOW AUTUMN

Explore how you can position your brand in front of senior shared services and GBS leaders actively investing in transformation.

Visit our opportunities page to discover sponsorship packages, branding options and tailored engagement opportunities for 2027. 

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WHY GBS LEADERS CHOOSE SSOW

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CONTACT THE SSOW TEAM

Enquire as a Delegate

Harry Green
Head of Delegate Sales

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Sean McVeigh
Partnership Director

In Partnership With:

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