GBS and Shared Services organisations are under pressure to deliver value in new ways. This keynote will identify new value levers to drive not just efficiencies but also alignment and growth. Our expert panel members will share their experiences and insights on what those levers are for their organisations and how they are turning up the dial on the value conversation.

·       Driving an organisational mindset shift: How to turn the optics of shared services from the necessary evil cost play to a value enabler

·       Delivering and sustaining value through process, automation and customer centricity

·       Exploring new value levers beyond the conventional methods: what are the methods and frameworks? 

·       How is GBS connecting the people with the purpose of the company?

·       Leveraging trust to support achieving the GBS ambitions: how to foster a trusting environment?

·       Developing and nurturing talents with vigorous career paths in and beyond GBS

·       Leveraging training and development to reskill and upskill employees

·       How is an evolving GBS model helping people to grow along the way?