Tom Bangemann

Head of Data Development & Research SSON Research & Analytics

Tom worked at Arthur Andersen for 9 years, and at The Hackett Group for 19 years. He is a senior advisor with profound experience in delivery, sales, business development and international consulting practice leadership. He is also a subject matter expert for GBS, benchmarking and KPI models.

Tom was a regular Board member of a publicly listed software company. He was also named “HR Superstar” by HRO Magazine 5 times between 2005-2019 and has mentoring and coaching experience up to the level of mentoring CHRO of 1bn listed company.

Tom has been a regular event speaker, chairman and panelist, and author. He has been voted onto SSON expert panels G6 Europe, G6 Australia, D6 Germany and C6 China. He was Chairman of the Arab Outsourcing event twice and chaired GBS events in China for 10 years. Tom received the award of "Thought Leader of the Year" from SSON in May 2010. He is also the founder of several GBS communities, and proactive supporter of new business setups.

Main Conference Day 1: Tuesday 17th October

4:20 PM A Can't Miss! The 2023 State of the Shared Services & GBS Industry Survey Highlights & Trends

Tom Bangemann shares highlights, trends and interpretation of survey data from SSON Research & Analytics State of the Industry Survey & Report 2023. In this session, we explore trends in operating model, location considerations, technology adoption, CX and EX, among other topics. 

Main Conference Day 2: Wednesday 18th October

1:15 PM What Sets the “Top 20 Most Admired SSO/GBS” in the World Apart? See their benchmarks and find out how they drive SSO excellence in this candid session

 

SSON Research & Analytics has just announced the list of this year’s Top 20 Most Admired SSO/GBS and Tom Bangemann, Head of Research at SSON R&A, will present their key Performance Metrics in this session. We are also inviting a number of these SSOs onto the stage to talk about just what sets their performance apart and ask them to share their winning strategies. Find out what “good” looks like and how to push your own SSO up the value curve. You will also learn how you can tap this aggregated data, get tips on setting your compass, and how to manage data collection as you mature.

Check out the incredible speaker line-up to see who will be joining Tom.

Download The Latest Agenda