GBS and Shared Services organisations have demonstrated huge strengths and flexibility as they continue to overcome unprecedented challenges. When it comes to key priorities, in addition to operational resilience and agility, building the right culture to drive sustainable digital transformation is key to value creation. There’s no better way to kick off the conference by inviting not one, not two but three leaders showcasing their unique operating model approaches to drive Resilience, Agility, and Sustainable Digital Transformation.

Case Study 1 Focusing on RESILIENCE: Creating a Business Services Model from Zero & Driving Effective Transformation through BPO Partnership

Pascal Jenny, Senior Vice President – Head of Global Business Services, Coty

Case Study 2 Focusing on AGILITY: Developing Digital Readiness Drive Organisational Agility and Future Proof the GBS Operating Model

Emma Derby, Head of HR _VOIS, Vodafone

Case Study 3 Shaping a Foundational Culture with the Right Behaviors, Empowerment and Purpose to Drive Sustainable Digital Transformation

Vanessa Gleason, Global Head of Takeda Business Solutions, Takeda

Join the closed-door boardroom learning opportunity designed for VP level and above to seek peer-led, high impact best practices from Heads of Global Business Services and Shared Services who are responsible for their organisations’ GBS strategies. Limited to 30 GBS Leaders.

11:00 Speed, Execute, Together- The NTT Business Transformation story: Navigating the New Multi-Sourced Operating Model & Outsourcing Relationships

Sameer Jalundhwala, Senior Vice President, GBS Operations and Outsourcing, NTT

11:30 Finding Your Next GBS Leader: Internal Succession Planning vs. External Recruiting

Vanessa Gleason, SVP and Head of TBS, Takeda

12:00 LEADERS PANEL: Exploring the New Frontier for GBS Innovation at the age of Generative AI

12:30 NETWORKING LUNCH FOR THE BOARDROOM