Are you ready to uncover the strategies, challenges, and future priorities shaping today’s most successful shared services organizations? This exclusive report, offers rare, firsthand insights straight from the leaders who are transforming the industry.

Hear Directly from Industry Trailblazers:

• Steve Bandrowczak – CEO, Xerox
• Laura Kennedy – Head of Enterprise Business Services, Aon
• Karla Sanchez – R2R Global Process Owner, TE Connectivity
• Tom Sterling – Vice President, People Solutions Operations, Cox Automotive
• Cindy Gallagher – Senior Vice President & Controller, Gannett
• Nick Davis – Director of Shared Services, Cintas
• Tage Smith – Vice President – Technology Shared Services, Pacific Life
• Rolando Lopez – Global Finance Director – Shared Services, AstraZeneca
• John Transier – Former Senior Vice President, Finance Shared Services, Vericast
• Kenneth Newton – Director, Service Delivery, NASA Shared Services Center

These executives share candid, real-world insights on leadership, technology, talent management, digital transformation, and much more.

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Brush up on your knowledge with SSON's comprehensive guide to the most vital acronyms in shared services and Global Business Services (GBS). Whether you are a seasoned professional or a newcomer to the industry, this infographic is your passport to understanding the language of efficiency, collaboration, and innovation.

This article divies into the evolution of Shared Services, moving from traditional cost-efficiency to value creation through cutting-edge technology. Access a copy to explore the impact of generative AI and digital tools, offering insights that could shape your organization's future.

Explore how to create a shared services model that drives both efficiency and innovation in SSON's new article, featuring insights from Sumit Mitra, CEO of TESCO Business Solutions. Covering key areas like cost optimization, talent management, and business partnerships, this article provides practical strategies to help your GBS thrive.

Discover how the next generation of GBS leaders is transforming the landscape of shared services. In this article, Deborah Kops explores the unique traits and approaches of these innovative leaders, shedding light on how their fresh perspectives can shape the future of GBS and drive meaningful change within organizations.

This article delves into the unique career challenges facing GBS leaders, especially when it comes to moving into broader roles within their organizations. With candid insights, Deborah Kops explores the barriers to career mobility for GBS professionals and provides actionable strategies to help leaders navigate these roadblocks and unlock new career pathways. Access a copy!

88% of shared services professionals’ top strategic target in 2025 is optimizing cost and efficiency. But how are leading shared services centers (SSCs) getting there?

SSON Research & Analytics’ 2025 edition of The Handbook to Setting Up a Modern SSC is now available, offering valuable, peer-driven survey results and statistics that answer these critical questions.

Key Takeaways from the Report:

• Gain insights into the top strategic priorities for 2025 and how leading SSCs are addressing them.
• Compare your SSC’s performance with industry standards and identify areas for improvement.
• Learn how to align your SSC with broader enterprise goals through effective governance and communication.
• Consider your location strategy using a range of important factors from its infrastructure to its talent pool.
• Discover best practices with advice from leaders at Aon, Iron Mountain, Cox Automotive and more for selecting and standardizing high-impact processes to ensure global consistency and efficiency.
• Leverage the latest advancements in RPA, AI, and data analytics to enhance service delivery and operational efficiency.

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This report delves into the crucial moment for the global Shared Services industry, grappling with the impact of digital transformation on its usual efficiency. Our yearly survey of Shared Services and Global Business Services leaders highlights the evolving skills needed for greater value, despite the challenge of their scarcity. Access the report for insights from our latest survey, revealing the priorities and strategies of shared services leaders for the coming year.

The "Ask the Expert" booklet compiles strategic advice from shared services and GBS leaders on critical topics like stakeholder alignment, employee engagement, recruiting talent, and performance metrics. By accessing a copy, you gain actionable tips and best practices to tackle your organization's unique challenges on the journey to shared services excellence. Access your copy to gain practical insights that will help you build, manage, and optimize your own successful shared services organization.

With efficiency and experience getting impacted due to legacy processes, transformation became a priority for Riles Jones, a Customer Service Operations Manager with Texas Instruments. That's when she reached out to Infosys BPM, who - with an impactful, award-winning modernization program - delivered enhanced efficiency, rising customer satisfaction scores, as well as over $600,000 in cost savings. 

In this insightful interview, Turan Sahin, CEO of Allianz Services, discusses "Redefining GBS in the Next 10 Years" and shares his visions for value delivery. Sahin explores the evolving definition of value in GBS and its impact on future organizations. He also examines the role of GBS in driving innovation and suggests practical strategies for enhancing organizational value. Additionally, Sahin reflects on the significance of emerging technologies like AI and analytics in shaping the future of GBS.

In this engaging interview from Shared Services & Outsourcing Week (SSOW), Candace Dingman, Senior Vice President of Global Shared Services at Davies, shares her insights on the successful implementation of SAP HANA across 72 countries. With a focus on the roadmap and strategies that contributed to one of the fastest implementations to date, Candace offers invaluable lessons for organizations looking to undertake similar transformation.

In this exclusive interview from Shared Services & Outsourcing Week (SSOW) 2024, Sandeep Arora, Head of Global Business Services at The Clorox Company, delves into the transformative journey from SLAs (Service Level Agreements) to XLAs (Experience Level Agreements). Discover how focusing on XLAs can lead to outstanding customer satisfaction and service excellence.

In this compelling Shared Services & Outsourcing Week (SSOW) interview, Fernando Hueglas, Head of Finance Business Services at Fortune Brand Innovations, dives into the strategies for proving the value of shared services to gain essential support for expansion. Fernando shares his perspective on how shared services can drive meaningful impact across an organization—even when cost savings aren’t immediately apparent.

In this insightful interview from Shared Services & Outsourcing Week (SSOW), Julie Schwendimann, Vice President of Global Shared Services Operations at Stanley Black & Decker, shares her expertise on enhancing the Order-to-Cash (O2C) cycle to improve the customer journey. With years of experience optimizing finance and shared services processes, Julie provides actionable strategies for addressing key challenges in O2C.