Shared Services & Outsourcing Week - Middle East & Africa
SSOWomen's Day - Sunday, December 7, 2025
12:45 pm - 1:45 pm
Registration Begins
1:45 pm - 2:00 pm
Introduction Bingo
It’s time to get to know each other! Let’s take a few minutes to win bingo based on finding attendees who match the statements in the boxes.
1:30 pm - 2:15 pm
Shared Services Executive Journeys – 3 Executives
Sana Shyam -
Head of Service Management,
EDGE Group
Rabab Galal - Vice President, Finance, IMEA, Ecolab
In this session, three executives will detail their professional journeys, detailing how their careers got them into shared services and how they rose up the corporate ladders to become leaders in their organizations.
Executive Spotlight #1: Sana Shyam, Head, Service Delivery, EDGE Group
Executive Spotlight #2: Rabab Galal, Vice President, Finance, IMEA, Ecolab
2:15 pm - 3:00 pm
Panel – What Does it Take to Break Through the Shared Services Glass Ceiling?
Nadia Hutchinson -
Global Director, HR Services and Operations,
Cabot
In this no-holds-barred session, our executives will explore the gender disparities prevalent in shared services, regardless of the region. They will examine underlying biases, discuss strategies to build influence and provide tactics for self-advocacy. Attendees will leave more empowered to challenge gender barriers and thrive in their careers.
Our moderator will post several questions to each panelist, and attendees will walk away with direct advice to shape their shared services journeys.
3:00 pm - 3:30 pm
Networking Break
Roundtables
Shivani Kaushal
Head of HR, Group Contingent Workforce - HRS (Business Operations)Emirates NBD
4:15 pm - 5:00 pm
Session in Development
5:00 pm - 5:45 pm
Be the Experts in the Room
In this closing session, get all your questions and challenges addressed. We will have live polling to determine the topics up for discussion. But remember, participation is key!
