Discover how Shared Services and GBS leaders across the Middle East are bypassing legacy transformation timelines - leveraging AI, agentic automation, and digital-native design to become value creators, not just cost centers.

As global enterprises rethink the role of Shared Services, the Middle East is emerging as a strategic epicenter. With smart infrastructure, multilingual digital talent, and government-backed innovation ecosystems, cities like Cairo, Riyadh, and Dubai are positioning themselves at the forefront of next-gen service delivery.

In this exclusive article from SSON, you'll learn:

✅ Why the region’s greenfield advantage and investment momentum allow Shared Services Centers (SSCs) to leapfrog traditional maturity stages

✅ How leading organizations are deploying RPA, GenAI, and Agentic AI to automate beyond the transactional

✅ What metrics, governance models, and risk frameworks top-performing GBS teams are using to ensure safe, scalable innovation

✅ Where real-world success stories from the UAE, Saudi Arabia, and Egypt are showing measurable impact - from predictive analytics to first-contact resolution rates

✅ What global benchmarks tell us about the shifting role of shared services - and how the Middle East is rising to meet that opportunity

Whether you’re building a new delivery hub, expanding GBS capabilities, or rethinking your automation roadmap, this article delivers the insights, data, and regional context you need to move forward.