SSOW Europe 2026 brought together the shared services and GBS community for four days of bold thinking, strategic insight and future-focused discussion designed to help organisations reimagine GBS for the agentic age.

The 2026 event has now concluded, but as we begin shaping the 2027 edition, we invite you to explore the 2026 agenda. It offers a glimpse into the quality, depth and strategic conversations that define the SSOW Europe experience.

Key Themes from the 2026 Agenda

The 2026 programme was shaped around four enterprise-critical themes driving the future of shared services and GBS:

• Value: Exploring how organisations can move beyond cost reduction to build service models that deliver measurable business growth, innovation and enterprise performance.
• Service: Redefining and elevating service delivery across the enterprise – from finance and HR to procurement, supply chain and end-to-end operations.
• Capability: Strengthening capabilities in Continuous Improvement, Change, Automation and agentic AI to build long-term competitive advantage.
• Experience: Reimagining customer, stakeholder and employee experience to increase the strategic impact of GBS across the business.