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[Market Report] The State of the Shared Services Industry Report Europe 2026

The European Enterprise Value Mandate

Europe’s shared services industry is at a turning point. As AI accelerates and business expectations rise, GBS leaders are under increasing pressure to demonstrate measurable enterprise value – not just operational efficiency.

In this latest SSON Research & Analytics benchmark study, discover how European organisations are evolving their operating models, service portfolios and automation strategies to meet this new mandate.

Inside the report:

The latest benchmarks on value measurement, governance and service scope
Insights into automation maturity and the rise of agentic AI
Data on talent, hybrid working and workforce experience trends
A forward look at how GBS must evolve to deliver enterprise impact

Download the report to benchmark your organisation against the European market.

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