This in-depth handbook explores how leading GBS organisations are expanding scope across functions, regions and capabilities – and what it takes to do so successfully without overreaching.

What’s inside the handbook?

Drawing on SSON data, expert analysis and real-world case studies, this guide will help you:

• Assess the right scope for your GBS – using practical criteria to determine which activities belong in GBS, the corporate centre or the business
• Understand what’s driving scope expansion – including the role of AI, rising stakeholder expectations and the need for end-to-end integration
• Move from cost centre to value generator – with insights on how mature GBS organisations are delivering CX, strategic input and growth impact
• Learn from peers who’ve done it – including expansion journeys from Webasto, Duracell and Siemens, covering finance, HR, IT, engineering and more
• Avoid common pitfalls – with clear guidance on governance, operating models, talent and executive sponsorship

Whether you’re planning your next phase of expansion or pressure-testing your current service portfolio, this handbook provides a clear, evidence-based framework to guide smarter decisions. Download the handbook now and explore how modern GBS leaders are redefining value in 2026 and beyond.