NOT JUST A CONFERENCE. A COMMUNITY.
18 - 21 May 2026 | Estoril Congress Center, Estoril, Portugal
Shared Services & Outsourcing Week Europe 2026 | Event Guide
The SSOW Europe 2026 agenda has arrived – and it’s bold, future-focused and built to help you reimagine GBS for the agentic age.
📍 Date: 18–21 May 2026
📍 Location: Estoril Congress Centre, Lisbon, Portugal
What’s Inside?
Get ready for the most future-ready SSOW Europe yet, with agenda content shaped around four enterprise-critical themes:
- Value: Move beyond cost and build service models that deliver measurable business growth, innovation and performance.
- Service: Redefine, expand and elevate service categories across the enterprise – from finance and HR to procurement, supply chain and end-to-end operations.
- Capability: Strengthen capabilities in Continuous Improvement, Change, Automation and agentic AI to build a competitive advantage.
- Experience: Reimagine customer, stakeholder and employee experience to elevate GBS impact across the business
What Can You Expect in 2026?
🎤 THE BIG IDEAS STAGE – CHALLENGING VALUE FROM THE OUTSIDE
Hear directly from the ultimate owners of GBS – internal and external customers – as they challenge the community to redefine the value GBS must deliver in the next era.
🏗️ FOUNDATIONAL CAPABILITY STAGE – BACK AND BETTER
Strengthen the fundamentals with focused content on process excellence, governance, talent, digital enablement and service quality.
🤖 THE AGENTIC AI SHOWCASE LAB
See agentic AI in action with practical demos and real use cases that show how autonomous workflows and decisioning will reshape your operating model.
📊 GPO EXCELLENCE LABS
Deep, practical best practice sessions for P2P, O2C and R2R, packed with templates and real-world case studies.
🧑🤝🧑 PEOPLE & HR SERVICES STAGE
Tackle skills, workforce experience, operating culture and the human side of transformation.
🔻 Download the Event Guide Now to explore the full agenda, speaker lineup and networking opportunities.
In Partnership With:
QUESTIONS?
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London SW1V 1JZ
Telephone: +44 (0) 1135 210 042
Fax: 44 (0) 207 368 9301
Email: enquire@iqpc.co.uk
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