Business Services Magazine is a business quarterly addressed to senior managers. The periodical focuses on crucial aspects of organization management such as technology, processes, human resource and customer satisfaction. Striving for top quality of the articles published, we collaborate with experienced professionals from the GBS/SSC/BPO industry. We share with our readers the latest key reports and reveal the trends that are set to change the future of the modern business services industry. Business Services Magazine stands for quality and unique professional knowledge and content