11 - 14 May, 2020 | Estoril Congress Center, Estoril, Portugal
Adrian Maciszewski, Managing Director Global Business Services at QVC
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Adrian Maciszewski

Managing Director Global Business Services

Check out the incredible speaker line-up to see who will be joining Adrian.

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Agenda Day 2

Tuesday, May 14th, 2019

8:50 AM Digitalising Outsourcing Transformation – The Future of the Industry

It is undeniable that the rise of automation, analytics, and artificial intelligence (AI) has vast implications for the future of the outsourcing industry. The pace at which these industries have ballooned has led to the death of the FTE model, but the theory that outsourcing and digitization are mutually exclusive, is false. Focusing on omni-channel experiences, leveraging efficiencies through implementing intelligent automation, and creating customized experiences is becoming the norm, but precisely how are outsourcing trends impacting the SS/GBS industry?.
This panel will explore the key trends impacting business services; How far into the transformation journey are we, what are the challenges that the industry faces. What are the elephants in the room that we need to address in this journey?