11 - 14 May, 2020 | Estoril Congress Center, Estoril, Portugal
Main Conference Day 3 & Masterclasses
Wednesday, May 13th, 2020
In this session, hear top tips for approaching the capability development of Shared Services and GBS. Discover the hidden costs (and the hidden opportunities) associated with SSOs, how to strategically link your organization to the end customer, and what you should be focusing on for capability development.
· Developing capacities through key stages of GBS journey: evolution, accelerate decision and strategy.
· Going beyond traditional service delivery and focusing on business partnering
· Highlighting game changing capabilities: Customer Experience, Intelligent Automation & Continuous Improvement