NOT JUST A CONFERENCE. A COMMUNITY.

18 - 21 May 2026 | Estoril Congress Center, Estoril, Portugal

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Alexandre Pinheiro

Vice President - Head of WBS Webasto Group

Alexandre Pinheiro has led transformation journeys across global organizations, shaping shared services, digital innovation, and process excellence in industries from automotive and pharma to energy and media. His work focuses on building collaborative, multicultural teams and creating scalable solutions that deliver long-term value. With a career marked by driving operational excellence, fostering stakeholder engagement, and designing talent strategies that strengthen culture and retention, Alexandre is recognized for helping organizations embrace change and align operations with strategic goals. He brings a pragmatic, results-oriented approach to complex challenges, inspiring progress through innovation and collaboration.

Conference Day Two: May 20th, 2026

11:45 AM BEYOND COST CONTROL: ROLES, BOUNDARIES, AND MODERN OPERATING MODEL FOR PROCUREMENT GBS

Procurement in GBS is evolving from a back-office cost centre to a strategic partner driving enterprise value. This evolution introduces new complexities in role definition, boundary management, and operating model design between Procurement, Finance, and GBS. Join this session to hear how we can untangle this complexity and delivery value with a centralised modern procurement model:

· Providing clarity of roles and responsibilities with the blurred ownership of end-to-end Source-to-Pay (S2P)

· Identifying approaches to aligning procurement objectives with enterprise strategy and growth

· Metrics that move beyond savings to demonstrate business enablement and impact

· Governance and engagement models that enhance collaboration with business units

Conference Day Three: May 21st, 2026

12:00 PM BUILDING A SCALABLE SHARED SERVICES MODEL ON A SMALL BUDGET: THE CHALLENGES AND SCENARIO PLAY

Small and mid-sized shared services organizations (SSOs) face very different challenges from large, mature ones. This session is developed to address those challenges specifically. In this session, we will discuss three scenarios with specific challenges facing small SSOs and look to provide practical approaches to address them:

Challenge 1: How to take on extra processes without adding headcount

Challenge 2: What are the metrics that matter most for the small and mid-sized shared services centres?

Challenge 3: How not to let the size become the barrier for building a progressive career pathway?

Check out the incredible speaker line-up to see who will be joining Alexandre.

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