Where are the successful use cases for Generative AI? How will Generative AI augment and supercharge traditional automation? This session will answer some of the key questions, including:

·       Sharing the piloting results from implementing ChatGPT-enabled Chatbots to support IT and HR services

·       From process discovery to process automation: can Generative AI fill in the gaps?

·       Augmenting Human-AI collaboration to harness the power of AI and leave your workforce to focus on higher value activities and processes 

After years of operations, are your GBS strategies still fit for purpose? Has your company's evolving business context introduced new requirements for your GBS organisation? Where do you begin to refresh and reboot your GBS and shared services to align with these new requirements? Hear from a panel of leaders who are driving these reboot strategies and gain insights on how to effectively reboot your GBS effectively: 

·       Lufthansa’s recent experience of implementing OKR to align and connect the GBS strategy

·       AkzoNobel’s new framework and governance model to reset the GBS strategy

·       Haleon’s GBS strategy after spinning off from GSK