11 - 14 May, 2020 | Estoril Congress Center, Estoril, Portugal
Agenda Day 1
Monday, May 13th, 2019
8:15 AM Forward-Looking People Services – Creating the Business Case for Value-Added HR Shared Services
HR Services now have the ability to play an integral role in supporting the C-suite in their people strategy. Far from being “back office” solutions, GBS and SSO HR leaders are now innovating, optimising, and crucially, delivering savings and knowledge-based work at an unprecedented level.
These organisations have pulled ahead, recognising the positive impact of a best practice approach. In these pioneering “People Services” organisations, HR provides valuable problem solving and analytic capabilities which support business success.
In this session, hear from leading HR SSOs about how they are:
•Driving innovation within their business
•Utilising data analytics
•Ensuring that they improve their customer service, leveraging innovative technologies, and delivering enhanced people operations which impact every member of their organisation.
Agenda Day 2
Tuesday, May 14th, 2019
Hear from Angela Mangiane, President of Mars Global Services (MGS), about they have overhauled and redefined an organisation which for years was struggling to mature and to add tangible business value.
Understand how, over the past two years, Angela and her teams have re-energised the 2,400 employee-strong business services organisation, challenging the perception that a role in MGS equals being subservient to the wider organisation, and how they have created a culture of continuous, grassroots improvements. Learn how, through their "we are all digital" campaign, they saved 300,000 hours in 2018 through automation, and how through a targeted hiring campaign they are creating a culture whereby business services is seen as a vital part of the wider organisation and not a separate entity.