Why finance believes it has automated — and why the close tells a different story

This opening session presents new global research examining the gap between perceived and actual Record-to-Report automation. It reveals where organisations believe automation is embedded, yet still rely on manual intervention, spreadsheets and late adjustments to complete the close. The session surfaces where R2R programmes stall, why fragmentation persists and what this means for leaders responsible for reliability, control and scale.

Presented by: SSON Research & Analytics

In collaboration with: Redwood Software

SSON Research & Analytics provides the benchmark metrics that guide top-performing SSO/GBS. This session will introduce two of the "Top 20 Most Admired SSO" list and explain how they make decisions based on industry benchmarks. We will also showcase some of the "Top 20" aggregated metrics hosted in SSON's Research & Analytics platform and explain how they are being used day-to-day.

Barbara Hodge, Analyst, SSON Research & Analytics

Steve Rudderham, SVP, GBS, Ecolab – a Top 20 GBS