Bjorn Dumortier

Director Finance Operations Zalando

Results-driven and pragmatic Transformation, Service Delivery and Shared Services leader with 25 years of experience managing international diverse teams and developing solutions with a proven track record in simplification, automation and centralization programs.

Pre-Conference Workshops, Focus Stages & Main Conference Day One: May 20th, 2025

3:45 PM SSON Connect

Conference Day Two: May 21st, 2025

10:20 AM SSON Connect

5:00 PM ALL ABOUT PROCESS - FROM STANDARDISATION TO AUTOMATION: CHALLENGES, BEST PRACTICES AND PROVEN METHODS

Driving efficient and scalable processes is often the first step and a top priority for shared services leaders, but the path towards standardisation and automation is fraught with challenges. This session focuses on practical strategies to overcome these hurdles, ensuring that your process infrastructure, systems, and tools are fit to support an evolving service delivery model.

·       Balancing complexity and standardisation: Discover how to harmonise processes that conform to global standards while accommodating unique needs

·       Defining and communicating “Gold Standards” across your organisation

·       Choosing the right method and tools for process standardisation and automation

·       Addressing automation challenges: Explore why automation may not yield the expected results even with standardised processes

Check out the incredible speaker line-up to see who will be joining Bjorn.

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In Partnership With:

Shared Services

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