NOT JUST A CONFERENCE. A COMMUNITY.

18 - 21 May 2026 | Estoril Congress Center, Estoril, Portugal

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Brad DeMent

Partner SCOTTMADDEN

Brad DeMent is a partner in the corporate and shared services practice at ScottMadden. He specializes in Global Business Services (GBS) design and build, with extensive experience in the Latin America region, as well as Europe and Asia-Pacific. With more than 25 years of domestic and international consulting experience, Brad brings extensive experience designing, improving, and automating shared services and GBS operations.

SSOWOMEN Leadership Day, Partner First & Excellence Labs: May 18th, 2026

4:00 PM FROM INSIGHT TO IMPACT: EVOLVING SERVICE DELIVERY THROUGH HUMAN–MACHINE COLLABORATION

Every GBS leader knows AI will reshape its future – shifting it from a cost-focused delivery model to an enterprise capability engine – and transforming the experience of every employee across the organization. The leaders pulling ahead, however, aren't chasing the hype- they are following the data and turning it into action.

Join ScottMadden and ServiceNow for a session that cuts through the noise. Using real Work Activity Assessment data from the proprietary Work Intelligence Blueprint tool – spanning finance, HR, sourcing, procurement, and more – we'll show how volume, complexity, and cost patterns reveal the highest-impact automation opportunities, and how to translate those insights into a clear, defensible financial business case without the guesswork - moving beyond pilots by aligning operating models, governance, and talent to enable scaled, enterprise impact, and orchestrating human and digital work more effectively.

Key Takeaways:

• A data-driven playbook – ScottMadden shares benchmarking insights on how leading organizations are pinpointing the use cases that actually move the needle

• Real-world case studies across GBS functions – ServiceNow breaks down how agentic AI workflows are running inside live GBS environments today, not in theory, but in practice

• A live technology demo – See agentic AI in action, grounded in hard-won lessons from organizations that have already scaled beyond the pilot phase

Check out the incredible speaker line-up to see who will be joining Brad.

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