NOT JUST A CONFERENCE. A COMMUNITY.

18 - 21 May 2026 | Estoril Congress Center, Estoril, Portugal

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Brad DeMent

Partner SCOTTMADDEN

SSOWOMEN Leadership Day, Partner First & Excellence Labs: May 18th, 2026

4:00 PM FROM INSIGHT TO IMPACT: EVOLVING SERVICE DELIVERY THROUGH HUMAN–MACHINE COLLABORATION

Every GBS leader knows AI will reshape its future – shifting it from a cost-focused delivery model to an enterprise capability engine – and transforming the experience of every employee across the organization. The leaders pulling ahead, however, aren't chasing the hype- they are following the data and turning it into action.

Join ScottMadden and ServiceNow for a session that cuts through the noise. Using real Work Activity Assessment data from the proprietary Work Intelligence Blueprint tool – spanning finance, HR, sourcing, procurement, and more – we'll show how volume, complexity, and cost patterns reveal the highest-impact automation opportunities, and how to translate those insights into a clear, defensible financial business case without the guesswork - moving beyond pilots by aligning operating models, governance, and talent to enable scaled, enterprise impact, and orchestrating human and digital work more effectively.

Key Takeaways:

• A data-driven playbook – ScottMadden shares benchmarking insights on how leading organizations are pinpointing the use cases that actually move the needle

• Real-world case studies across GBS functions – ServiceNow breaks down how agentic AI workflows are running inside live GBS environments today, not in theory, but in practice

• A live technology demo – See agentic AI in action, grounded in hard-won lessons from organizations that have already scaled beyond the pilot phase

Check out the incredible speaker line-up to see who will be joining Brad.

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