NOT JUST A CONFERENCE. A COMMUNITY.

18 - 21 May 2026 | Estoril Congress Center, Estoril, Portugal

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Candice Sieg

Partner, Global GBS and Outsourcing Advisory Lead KPMG

Conference Day Two: May 20th, 2026

2:00 PM EVOLVING THE SERVICE DELIVERY MODEL THROUGH AGENTIC GBS TO DELIVER ULTIMATE CUSTOMER CENTRICITY

Agentic AI is reshaping GBS service delivery model by taking on more complex tasks and providing more personalised experiences. This session will share how industry leaders are evolving their GBS delivery model and service management through a human-centric design and AI innovation, driving significant improvements in employee engagement and operational efficiency.

• What does the future of Agentic GBS look like with AI innovation?

• A new service delivery model focusing on enhancing user-centric experiences

• New ways of augmenting your service management in the age of Agentic AI

Check out the incredible speaker line-up to see who will be joining Candice.

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