Carla Pinto

Carla Pinto

Head of GBS Strategy and Service Management Carrier
Carla Pinto

Workshops & Conference Day One: May 19th, 2026

4:45 PM DEVELOPING GBS OPERATING MODELS AND CAPABILITIES FROM THE GROUND UP TO ENABLE BUSINESS FLEXIBILITY AND SCALABILITY

• Key insights on the journey of launching GBS: which factors and elements are crucial for success?

• Developing a true multi-functional solution hub - all from scratch

• Creating value from day one: building service management, project management, operational excellence and other key capabilities

• Getting the culture right from the get-go


Check out the incredible speaker line-up to see who will be joining Carla.

Download The Latest Agenda