NOT JUST A CONFERENCE. A COMMUNITY.

18 - 21 May 2026 | Estoril Congress Center, Estoril, Portugal

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Carla Pinto

Global Lead Service Excellence Carrier

Carla Pinto is an enterprise transformation leader specializing in the design and scaling of Global Business Services and operating models that drive clarity, performance, and value. With over 20 years of experience, she has held senior leadership roles at Deloitte, Nestlé, adidas, and Carrier, leading large‑scale transformation across finance, operations, and digital domains. Her work focuses on improving execution predictability by aligning governance, people capability, and economic discipline—enabling margin expansion, cost‑to‑serve optimization, and data‑driven decision‑making at scale. Building resilient teams and leadership capability is central to her approach to sustainable transformation.

Workshops & Conference Day One: May 19th, 2026

4:45 PM DEVELOPING GBS OPERATING MODELS AND CAPABILITIES FROM THE GROUND UP TO ENABLE BUSINESS FLEXIBILITY AND SCALABILITY

• Key insights on the journey of launching GBS: which factors and elements are crucial for success?

• Developing a true multi-functional solution hub - all from scratch

• Creating value from day one: building service management, project management, operational excellence and other key capabilities

• Getting the culture right from the get-go

Check out the incredible speaker line-up to see who will be joining Carla.

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