11 - 14 May, 2020 | Estoril Congress Center, Estoril, Portugal

Caroline Basyn


Global Chief Information Officer and Global Business Services Officer
Mondelez Business Services

Agenda Day 1

Monday, May 13th, 2019


4:30 PM Lessons Learnt Panel: Gaining a Seat at the Strategy Table

Everyone knows that SSOs are no longer the places for solely transactional work, but for many, the term “shared service” still holds negative connotations. Hear from SSO leaders who are successfully challenging the established perception of business services and have become truly valued business partners. 

Points covered will enable you to:
• Prove the value of your service
• Raise the profile of Business Services within your organisation
• Uncover the emerging role of social media in employee engagement and BSO business development
• Should you be customer-centric or business partner focussed?

Agenda Day 2

Tuesday, May 14th, 2019



Check out the incredible speaker line-up to see who will be joining Caroline.

Download The Latest Agenda