11 - 14 May, 2020 | Estoril Congress Center, Estoril, Portugal
Claus Peter Schründer, Senior Vice President, HR Special Services at Deutsche Telekom AG Services Europe
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Claus Peter Schründer


Senior Vice President, HR Special Services
Deutsche Telekom AG Services Europe

Check out the incredible speaker line-up to see who will be joining Claus.

Download The Latest Agenda

Workshops & Main Conference Day 1

Monday, May 11th, 2020


4:30 PM Lessons Learnt Panel: Forget about functions for a moment - what are the brand new services can we offer?

We tend to answer value creation with function expansion. Yet to truly push for innovative ways to add value, we must look beyond that and dig deep into our creative brain to find brand new answers. This panel will do just that. Join the panel and explore:
·         Brand new services we can offer to support company growth
·         What can we do with the data and information we have collected?
·         Can we predict the business requirements and get ahead of them?

Main Conference Day 3 & Masterclasses

Wednesday, May 13th, 2020


2:00 PM Wining strategies for medium and small sized SSO centres

While hearing from mega conglomerates talk about their pioneering, automated GBS organizations is inspirational, sometimes it’s fair to say it might not be the most relatable for the smaller SSOs among you. In this masterclass session from SSO leaders with a smaller footprint, learn about how SSOs have developed clever strategies to effectively manage their shared services transition and management, meanwhile winning over people. This session will provide in-depth discussions to discuss common and different strategies they use.
 
Discover:
·         Key principles to ensure successful setting up and running a medium sized SSO
·         What are the unique opportunities and challenges for small and medium sized SSOs?
·         What can we learn from the big brands when it comes to talent and people development?
·         How to overcome the constraints posed on size?
 
Walk away from this session with:
·         A clear understanding on where you are on the value chain
·         Most relevant action points for your medium and small sized SSOs
·         A list of key principles that you can use straightaway