11 - 14 May, 2020 | Estoril Congress Center, Estoril, Portugal
Claus Peter Schründer
Senior Vice President, HR Special Services
Deutsche Telekom AG - Services Europe
Agenda Day 2
Tuesday, May 14th, 2019
2:55 PM The Journey From SSC to GBS: Establishing the Development of People-Centric, Value-Added Services
In this session, hear from Claus-Peter, Senior Vice President of HR Special Services at Deutsche Telekom Services Europe about how they have successfully migrated 75% of their organisation to GBS, servicing over 140,000 employees. Discover how through GBS transformation they successfully delivered significant headcount reductions and have developed an automation programme which has delivered savings of 60 FTEs.
Beyond this, however, learn how DT have remodelled their customer experience through utilising workflow management tools, incorporating bots, Artificial Intelligence, and a new focus of simplification and digitalisation.