11 - 14 May, 2020 | Estoril Congress Center, Estoril, Portugal
Dr. Frank Schüler, Managing Director Global Service Center at DHL Global Forwarding
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Dr. Frank Schüler


Managing Director Global Service Center
DHL Global Forwarding

Check out the incredible speaker line-up to see who will be joining Dr. Frank.

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Workshops & Main Conference Day 1

Monday, May 11th, 2020


3:20 PM Case study: Deliver end-to-end process benefits through service delivery remodeling, growth expansion and augmented workforce

Following the decision to move their finance operations in-house, DHL Global Forwarding, Freight Shared Services has doubled its size, and is now app. 4,500 people strong, 10% of their entire employee base. Yet it was only the first step they took towards their transformation goal for end-to-end process excellence and value creation. In this session, discover how they are:
·         Moving up the value chain at a rapid pace through service delivery remodeling (moving in-house), rapid expansion and service Standardisation
·         Establishing a GSC Academy to focus on Learning & Development
·         Managing and leading the culture change from order takers to strategic partners
·         Building fully augmented workforces with human and virtual service delivery alive and the key lessons learned