11 - 14 May, 2020 | Estoril Congress Center, Estoril, Portugal
Workshops & Main Conference Day 1
Monday, May 11th, 2020
Today’s SSO leaders need to be able to exhibit skill sets beyond the traditional and transactional as they are required to respond quickly to fast changing marketplace, to create collaborative and innovative culture especially when the new generation workforce is coming to play. In this session, discover how to create a team and a culture of business innovators, and how to create not only a culture of continuous improvement, but a company culture that thrives off of service excellence. Hear from Edoardo Peniche, Managing Director of Avis Budget Group Global Shared Services, and Rahul Malhotra, Director of Service Delivery, about how they are looking at the transformation of their internal capabilities as their wider industry transforms into the realm of driverless cars.
· Learn how to ramp up value-add capabilities as customers and workforce transform
· Redefining leadership to support enterprise transformation
· Looking at key elements such as crowdsourcing recruitment, and enhanced training and development to create the leaders of tomorrow