11 - 14 May, 2020 | Estoril Congress Center, Estoril, Portugal
Fernando Pons, Vice President and CAO at EBRD

Fernando Pons

Vice President and CAO

Check out the incredible speaker line-up to see who will be joining Fernando.

Download The Latest Agenda

Agenda Day 1

Monday, May 13th, 2019

5:00 PM People Enabled Change – Modernising Corporate Services Through Customer Satisfaction Focus

Every SSC Transformation has an element of politics, but at the European Bank for Reconstruction and Development, this is more the case than most. 

Within the EBRD, Corporate Services is seven years old, and is undergoing a change to modernise the service.

EBRD give insight into;:
•How the organisation has embarked on a transformation “from functional to integrated”
•How processes are being transformed across functions
•Dealing with “employees for life” alongside large-scale transformation
•How they are focussing on advanced analytics within CS in order to add enhanced value back to the business