11 - 14 May, 2020 | Estoril Congress Center, Estoril, Portugal
Florence Mui
Senior Vice President, Head of Global Business Services
Philips
Check out the incredible speaker line-up to see who will be joining Florence.
Download The Latest AgendaWorkshops & Main Conference Day 1
Monday, May 11th, 2020
3:20 PM Case Study: Philips’ GBS 3.0: An unconventional approach to relaunch Global Business Services
After a stagnated beginning, Florence was brought in from the business side to re-conceptualise and relaunch Philips’ GBS across 70 global markets and functions. Discover how she has approached GBS differently with a strong focus on engagement and performance management:
· Back to the basics: Developing KPIs and performance infrastructure to build a GBS foundation
· A proactive approach to reach out to different markets and functions
· Implement a funnel management model to drive engagement and performance management
· Driving service excellence through standardisation, automation and waste elimination
· Focusing on employee experience to develop internal partners
· Embedding innovation into GBS development