After a stagnated beginning, Florence was brought in from the business side to re-conceptualise and relaunch Philips’ GBS across 70 global markets and functions. Discover how she has approached GBS differently with a strong focus on engagement and performance management:
·Back to the basics: Developing KPIs and performance infrastructure to build a GBS foundation
·A proactive approach to reach out to different markets and functions
·Implement a funnel management model to drive engagement and performance management
·Driving service excellence through standardisation, automation and waste elimination
·Focusing on employee experience to develop internal partners
·Embedding innovation into GBS development
Check out the incredible speaker line-up to see who will be joining Florence.
Unsupported Browser Detected
The browser you are using is not supported that will prevent you from accessing certain features of the website. We want you to have the best possible experience. For this you'll need to use a supported browser and upgrade to the latest version.