Sharing Best Practices with interactive discussions and exercises, this workshop will challenge and inform GBS leadership, current or aspiring Global Process Owners (GPOs) and Service Delivery leaders with practical models and tools to enhance end-to-end process alignment, innovation and experience across the organization.  

The workshop will cover:

·       “End to End” Process Context  

·       “Shift Left” Thinking & Behaviours

·       Process Ownership vs Process Enablement

·       Expectations, Barriers to Success

·       “What Does GOOD Look Like”

·       End to End Processes, WIIFM, Defects and Customer Experience (CX)

·       The Stakeholder “Coalition”

·       Stakeholder Segmentation, Communication, Cadence 

·       The “End to End” Process and “Experience Ownership” Playbook

·       Summary & Conclusions