11 - 14 May, 2020 | Estoril Congress Center, Estoril, Portugal
Ian Fox, Senior Global Account Director at Serviceware
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Ian Fox


Senior Global Account Director
Serviceware

Check out the incredible speaker line-up to see who will be joining Ian.

Download The Latest Agenda

Agenda Day 1

Monday, May 13th, 2019


8:15 AM Global Business Services Transformations – Creation of Global Mindset Shifts

For years, Global Business Services has been hailed as being the Holy Grail of the SSC model, offering unparalleled saving in efficiency and increased process efficiency. And yet, with only 5% of European centres operating or moving towards a Global Business Services model, it seems that many organisations are struggling to realise the benefits. 

In this session, hear from Global Business Services leaders about the strategies that they have employed to:
•Successfully transform to become Global Service entities
•To manage their end-to-end processes on a global scale
•Address the challenges associated with this transition, and learn how, for these centralised groups to succeed in a digital era, leaders must focus on agility, customer service, and talent development, in addition to cost reduction and process efficiency.