NOT JUST A CONFERENCE. A COMMUNITY.

18 - 21 May 2026 | Estoril Congress Center, Estoril, Portugal

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Jennifer Glenn Rondello

Shared Services Director Schlumberger

Jennifer holds a degree in Mechanical Engineering and has dedicated over 20 years to SLB, during which she has held multiple strategic roles across various countries, driving business transformation with a performance-oriented mindset. One of her proudest achievements has been to be the first female manager of the Saudi Arabia SLB leadership team, where she advocated for diversity in a meaningful way. Currently, Jennifer leads the SLB Global Business Services (GBS) Capabilities organization, overseeing a team of 230 employees located worldwide. Her team ensures the implementation of impactful global strategies to guarantee customer centricity and value creation through defined design principles and digital solutions, thereby enhancing company performance and unlocking the true value of Global Business Services. Jennifer finds joy in raising her two children, Matteo and Elisa, with her husband Franck.

Conference Day Three: May 21st, 2026

11:30 AM PANEL DISCUSSION: FROM EFFICIENCY TO EXPERIENCE - REINVENTING CUSTOMER EXPERIENCE THROUGH METRICS AND CULTURAL SHIFT

With efficiency now table stakes, GBS and shared services leaders are redefining value through the lens of customer experience. This session explores key steps and challenges involved in reinventing customer experience from both operational and cultural perspectives:

• Why is SLA the wrong focal point when building a customer-centric culture?

• Shifting from perception to data: implementing NPS methodologies to drive experience

• Industrialising customer feedback - from execution to enterprise-wide expansion

• Building a network of customer centricity champions to drive culture change

• Establishing accountability towards the customers by sharing progress and results

Check out the incredible speaker line-up to see who will be joining Jennifer.

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