NOT JUST A CONFERENCE. A COMMUNITY.

18 - 21 May 2026 | Estoril Congress Center, Estoril, Portugal

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J.C. Gustafsson-Klein

VP, Head of Operations & Transitions Man Truck & Bus

Jens Christian Gustafsson Klein is an experienced operations and transition leader with a strong background in global business services, transformation, and international service delivery. Since January 2025, he has served as Head of Operations & Transitions at MAN Global Business Services, where he leads end to end transition programs, operational setup, and organizational change across multiple regions. Before joining MAN, he gained extensive transition and process management experience in earlier roles, including serving as Transition Manager EMEA during major organizational programs within SIEMENS. Known for his strategic mindset and intercultural leadership, Jens Christian drives complex migrations, builds high performing teams, and partners closely with global process owners to enable sustainable service excellence across the GBS network.

Workshops & Conference Day One: May 19th, 2026

4:15 PM DELIVERING CHANGE AND EFFICIENCY AT SCALE: MAN TRUCK & BUS’S GBS TRANSFORMATION

The session will examine transformation enablers, governance design, and change management strategies from the ambitious transformation from Man Truck & Bus, offering practical insights into transitioning and scaling operations while maintaining service quality and stakeholder trust in a complex, global manufacturing environment.

· Our journey of transitioning from traditional shared services to GBS focusing on operating model design and expansion

· Change management across global teams: what have been the key challenges

· Measuring value: cost, quality, and business impact

Check out the incredible speaker line-up to see who will be joining J.C..

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