11 - 14 May, 2020 | Estoril Congress Center, Estoril, Portugal
Jo Hart, Senior Executive Advisor at Serviceware
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Jo Hart


Senior Executive Advisor
Serviceware

Check out the incredible speaker line-up to see who will be joining Jo.

Download The Latest Agenda

Workshops & Main Conference Day 1

Monday, May 11th, 2020


8:45 AM Navigating the Digital Transformation Landscape Effectively to Boost Bottom Line Results

Yes, we know ‘Digital Transformation’ is a buzzword, even an outdated one maybe. However, today it’s widely agreed, that becoming a digital company is not a question of technology anymore. Technically, all Internal and Customer Services can be integrated and automated and can be provided in a more user-centric way than ever before. So why is Digital Transformation still a topic on our agenda? Because a lot of companies fail to generate bottom line profit out of their digital initiatives. This Workshop will look underneath the digital service transparency carpet and will discuss why a deeper understanding of how IT Services are made up, are consumed, are budgeted, and ultimately should be accurately cross-charged is essential, in order to obtain the desired financial results. Delegates will leave the session:
·         With an in-depth understanding of the challenges of running IT and Shared Services as a business
·         How to embrace the tools and methodologies available to cross-charge Services internally and to sell them externally
·         Knowing how they can design and introduce an Enterprise Service Marketplace
·         With new concepts for ensuring regulatory Compliance in complex cross-country service setups