NOT JUST A CONFERENCE. A COMMUNITY.

18 - 21 May 2026 | Estoril Congress Center, Estoril, Portugal

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Jolente Habils

Senior Solutions Consultant Trintech

Workshops & Conference Day One: May 19th, 2026

11:00 AM Workshop B1 DEVELOPING THE NEXT GENERATION OF GBS LEADERS: A MASTERCLASS

GBS organisations need a new breed of leaders, individuals who can move beyond operational excellence to drive enterprise wide value creation and continuous transformation. This session explores the mindsets, capabilities, and leadership models required to future proof GBS in an increasingly AI disrupted environment.

• Defining the critical skills today’s C suites and boards expect from next generation GBS leaders

• Identifying the capabilities required for GBS leaders to guide digital, data driven, and AI enabled organisations

• Building high performance, future ready teams through skills mapping, succession planning, and career pathways that attract and retain next gen talent

• Embedding customer centric leadership and enterprise level influence

• Designing a leadership development roadmap and framework for GBS

Check out the incredible speaker line-up to see who will be joining Jolente.

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