NOT JUST A CONFERENCE. A COMMUNITY.

18 - 21 May 2026 | Estoril Congress Center, Estoril, Portugal

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Jonathan Smith

Head of Group Process Office Lloyds Banking Group

Jonathan Smith is Head of the Group Process Office at Lloyds Banking Group, where he leads the enterprise-wide process architecture, standards, and intelligence that enables the future operations of Banking. Working at the intersection of business and technology, Jonathan focuses on creating the high-fidelity process foundations and digital twins that AI and automation depend on to operate safely, compliantly, and at scale. He brings a practical perspective on how process, data, and AI come together to reshape how large organisations run.

Conference Day Two: May 20th, 2026

4:30 PM CHAMPAGNE ROUNDTABLE 3: PUTTING AGENTIC AI TO WORK: SCALE YOUR BUSINESS AND SHARED SERVICES VALUE THROUGH PROCESS INTELLIGENCE

Agentic AI is moving rapidly from experimentation to enterprise reality – but scaling it successfully is proving far more complex than deployment. Without strong foundations, AI agents risk operating in fragmented environments, amplifying inefficiencies and broken processes. As AI takes on greater autonomy, questions of control, governance, and operational context become critical. Join us to explore how leading organisations are using process intelligence foundations to deploy AI safely, efficiently and at scale, to create measurable new business value.

Check out the incredible speaker line-up to see who will be joining Jonathan.

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