Jonny Pellegrino

VP Business Services, Head of Technology & Digital Transformation Nokia

Pre-Conference Workshops, Focus Stages & Main Conference Day One: May 20th, 2025

11:40 AM TRANSFORMING THE ENTERPRISE THROUGH AGENTIC GBS AND DELIVERING ULTIMATE CUSTOMER CENTRICITY

An AGENTIC GBS unlocks the full potential of your enterprise value streams by taking on more complex activities across the business whilst providing more personalised experiences. This session will share how industry leaders are transforming their GBS operating model and service management through a customer-centric design and AI innovation to drive significant improvements in employee engagement and operational efficiency.

  • What does the future of Agentic GBS look like with AI innovation?
  • A new operating model focusing on enhancing user-centric experiences
  • New ways of augmenting your service management in the age of Agentic AI

Check out the incredible speaker line-up to see who will be joining Jonny.

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